Delivery & Returns

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we would let you know. For pre-order items, please allow up to 8 weeks for delivery. When ordering an item on pre-order, you will receive an email with a notification.

Shipments are arranged via UK Royal Mail, a shipment confirmation email will be sent to you after the order has been shipped.

DELIVERY OPTIONS

Delivery Order Before Delivery Time Cost
United Kingdom      
Standard 2pm 3-5 FREE
Express 2pm 1-2 £5
Next Day 2pm 1 £9

*All shipments are made on UK business day only.

 

PLEASE NOTE

All orders are delivered by Royal Mail. Endless Stories can accept no responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage.

For further information regarding this please email: sales@endlessstories.co.uk

 

MISSING OR DAMAGED ITEMS

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

email: sales@endlessstories.co.uk  phone: 07789002346

 

TRACKING YOUR ORDER

All our deliveries are sent via Royal Mail, Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please email us at sales@endlessstories.co.uk and we can provide the necessary information for you.

 

RETURNS POLICY

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return us the items within 14 days of receipt for a refund or exchange.

On receipt of the returned items we will issue you a refund or exchange within 10 days in the same payment method.

This does not affect your statutory rights.

NON QUALIFYING PRODUCTS

Earrings are non-exchangeable/non-refundable for hygiene reasons, unless the items are faulty at delivery. This does not include ear cuffs, all ear cuffs are returnable (not ear crawlers).

Any engraved items are also non-exchangable/non-refundable.

We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.

Discounted items purchased during flash/sample sales/limited time promotions.

 

HOW TO EXCHANGE AN ITEM

In order to initiate any return or exchange please include all of the following information in your returning package: your name, order number, reason for returning the item(s), whether you would like a refund or exchange.

Make sure to secure all items (in original packaging) and fill out the returns form to ensure that your refund or exchange is dealt with as quickly as possible. We cannot offer exchange or return if we have insufficient information.

We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.

Please send all returns/exchanges to: Endless Stories, 495 Gander Green Lane, Sutton, Surrey, SM3 9RA

 

 

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